SIH Virtual Care Options
Need Care Now?
Begin an On-Demand Video Visit or log-in to MyChart to start an E-Visit
SIH provides Virtual Care options that enable you to connect with a doctor or a nurse through your smartphone, tablet or computer for minor injuries or illnesses. If your usual healthcare provider is unavailable or you don't have one, you can conveniently schedule a virtual care visit from your home or workplace. These virtual care visits can take the place of some in-person clinic appointments, or Urgent Care visits, saving you the need to travel or wait for an available appointment.
Virtual care visits are intended for non-urgent medical issues. As always, for urgent needs, please call your clinic or visit an SIH Urgent Care or Walk-In Clinic. In case of medical emergency, call 911 right away.
Learn more below about our two virtual care options. On-Demand Video Visits and E-Visits.
On-Demand Video Visits
An On-Demand Video Visit through the MyChart app allows patients to see a next-available SIH provider via an online video session, functioning similarly to a virtual Walk-in Clinic visit. This service provides a convenient option for a wide range of many health conditions from the comfort of your home.
Key features of On-Demand Video Visits
- Available Monday - Friday, 8:00 a.m. - 4:30 p.m. (patients must be in line by 4:15 p.m.).
- Accessible via smartphone, tablet or computer.
- Receive a diagnosis, personalized care plan and prescription if needed.
- Additional testing, such as urinalysis, may require a visit to an SIH clinic.
How On-Demand Video Visits Work:
Step 1: Schedule
Click the link above and follow the prompts to answer a few quick questions and to get in line for the next available provider.
Step 2: Prepare
Set up your MyChart account if you don't already have one. Complete the MyChart eCheck-in process by providing basic details about your symptoms, insurance and contact information.
Step 3: Connect
Find a quiet, well-lit area where you can comfortably participate in your on-demand video visit. Log in to MyChart and follow the on-screen instructions to start your session.
E-Visits
What is an E-Visit?
An E-Visit is an electronic visit with an SIH Medical Group provider. The patient answers a series of online questions through a secure form in MyChart. The information is reviewed by a provider and responded to within 24 to 48 hours. Since an E-Visit is possible through MyChart, the provider has access to your medical information.
How does it work?
An E-Visit is not a video visit; there is no live visual or verbal communication between the patient and the provider. All communication is conducted through MyChart. If the provider determines a prescription is needed for your condition, it will be sent directly to your pharmacy, and you will be notified via a MyChart message. If the provider believes an in-person visit would be a better way to treat your condition, he/she will send a message asking you to come to the office in person.
What condition are appropriate for an E-Visit?
- Cold and flu
- Cough
- Diarrhea/upset stomach
- Urinary discomfort
- Sinus problems
- Heartburn
- Vaginal discharge
- Back pain
Who is not eligible for an E-Visit
- Children under one year old.
- Patients who have not been seen by their primary care provider in more than 12 months.
- Patients who are not activated in MyChart.
What is the cost of an E-Visit?
Your insurance will be billed for estimated total charges of $32 per visit. Should your insurance deny for any reason; you will be financially responsible for estimated total charges of $32.
In the event messaging activity with a Provider extends beyond the initial request, the appropriate charges will be applied based on the 7-day activity rules per CMS and your patient responsibility may increase. If you have not signed up for MyChart, contact your doctor or call 618.457.5200 extension 67123 to sign up.
Business Hours
Monday - Friday: 8:00 a.m. - 4:30 p.m.